Privacy policy

Last updated: 14/07/25

At Kalen Luxury Stays, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our serviced accommodation services.

Who We Are

Kalen Group is a serviced accommodation provider operating in the United Kingdom. This policy applies to all users of our website and any individuals who book a stay with us directly or via third-party platforms. If you have any questions about how we handle your data, you can reach us at info@kalenproperty/co.uk

What Information We Collect

We may collect personal details such as your name, email address, phone number, and information related to your booking—including check-in and check-out dates and the number of guests. We may also collect billing information to process payments securely through third-party processors. Additionally, we may collect technical data like your IP address and device information when you browse our website.

How We Collect Your Data

Your data may be collected when you fill out a contact or booking form on our website, make a reservation, communicate with us by phone or email, or interact with our social media channels. We also collect some data automatically through cookies and analytics when you browse our site.

How We Use Your Data

We use your information to process your booking, manage your stay, respond to enquiries, and provide customer support. Your data also helps us meet legal requirements, improve our services, and—if you’ve given permission—send you occasional marketing updates or offers.

Our Legal Basis for Processing

We process your data based on a few key legal reasons. These include fulfilling our contract with you, complying with our legal obligations, and serving our legitimate business interests. If you’ve opted into marketing, we’ll only send communications based on your clear consent.

Sharing Your Information

We only share your information with trusted third parties when it’s necessary—such as with payment providers, booking systems, and service teams like cleaners or maintenance staff. Your data may also be disclosed to legal authorities if required by law. We never sell your data to anyone.

How We Store and Protect Your Data

Your information is stored securely using encrypted systems and access controls. We retain data only for as long as necessary to comply with our legal and operational obligations. In the unlikely event of a data breach, we’ll inform you and any relevant authorities promptly.

Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, request that it be corrected or deleted, and object to how it’s being processed. You can also withdraw your consent for marketing at any time. To exercise any of these rights, please contact us at info@kalenproperty.co.uk

Cookies

We use cookies to provide a better browsing experience, understand how users interact with our website, and enhance performance. You can manage your cookie preferences through your browser settings or by responding to our cookie consent notice when you visit the site. Third-Party Links Our website may contain links to external sites, such as booking platforms or partner services. Please note that we are not responsible for the privacy policies of these third-party websites.

Policy Updates

This Privacy Policy may be updated from time to time. We encourage you to review it periodically to stay informed of how we are protecting your data. Any changes will be reflected with a revised “last updated” date at the top of this page.